PRIVACY POLICY

Effective Date: March 10, 2025

PRIVACY POLICY

LILLU LLC ("Company," "we," "our," or "us") is deeply committed to protecting the privacy and security of our customers' personal information. As a premier domestic supplier of premium plastic storage containers, food-grade preservation systems, and highly durable glassware, we understand that trust is the foundation of our business. This Comprehensive Privacy Policy outlines our meticulous practices regarding the collection, use, disclosure, and protection of your personal data when you visit our website, interact with our customer service infrastructure, or purchase our products.

1. Geographic Scope and Operational Limitations LILLU LLC operates, processes data, and conducts business exclusively within the United States of America. Our digital storefront, marketing campaigns, and logistical frameworks are directed solely at residents of the United States. We do not offer international shipping, nor do we intentionally solicit or collect data from individuals residing outside the U.S. By utilizing our services, you acknowledge that your data is stored and processed within the United States in accordance with applicable federal and state privacy laws.

2. Information We Collect To provide you with seamless service and premium household products, we collect various categories of data:

  • Personally Identifiable Information (PII): When you place an order, we collect your full name, exact domestic shipping address, billing address, email address, and phone number.

  • Payment and Financial Information: All transactions are processed through highly secure, encrypted, and PCI-DSS compliant third-party payment gateways. LILLU LLC does not directly collect, store, or retain your full credit card numbers or sensitive financial data on our corporate servers.

  • Order and Inquiry Data: We maintain records of your purchase history, including the specific food-grade containers and glassware you buy, to facilitate potential warranties, returns, and hygiene-related product inquiries.

  • Automated Technical Data: As you navigate our platform, we automatically collect data such as your IP address, browser type, operating system, and browsing behavior via cookies and secure tracking technologies to optimize our digital storefront.

3. How We Use Your Information The data we collect is utilized strictly for the execution of our business operations and the enhancement of your consumer experience:

  • Fulfillment and Logistics: We use your address and contact information to execute our strict domestic fulfillment guarantees. Your data is shared with our trusted domestic carrier partners to ensure that your order meets our mandatory 1 to 2 business days handling time and is successfully delivered within the subsequent 3 to 5 business days transit time.

  • Customer Support: Your information allows our dedicated representatives to assist you rapidly with inquiries regarding order status, the material safety (BPA-free status) of our plastics, or the thermal limitations of our glass products.

  • Fraud Prevention and Security: We actively utilize transactional data to detect, prevent, and mitigate fraudulent activities, unauthorized transactions, and potential security breaches.

  • Legal Compliance: We may use or disclose your information to comply with applicable U.S. laws, state regulations, or lawful requests by public authorities.

4. Information Sharing and Disclosure LILLU LLC strictly prohibits the unauthorized sale, renting, or leasing of your personal data to third-party data brokers. We only share your information under the following corporate circumstances:

  • Service Providers: We share necessary data with vetted domestic third parties who perform operational services on our behalf, including secure payment processors, data hosting facilities, and domestic shipping logistics providers.

  • Corporate Restructuring: In the event of a merger, acquisition, or asset sale involving LILLU LLC, your personal data may be transferred as a business asset, subject to standard confidentiality agreements.

5. State-Specific Privacy Rights Depending on your U.S. state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may possess specific legal rights regarding your personal data. These rights may include:

  • The right to request access to the personal information we have collected about you.

  • The right to request the deletion of your personal data, subject to certain legal exceptions (such as data required to complete a transaction or comply with federal tax laws).

  • The right to opt-out of the processing of your data for targeted advertising. To exercise any state-specific privacy rights, please submit a formal, written request to our legal compliance team via info@lillucorp.com.

6. Data Security Measures We implement enterprise-grade, commercially reasonable physical, technical, and administrative security measures designed to protect your personal information against accidental loss, unauthorized access, alteration, and disclosure. While we strive to use the highest standards of data protection, no digital transmission over the internet can be guaranteed as 100% secure.

7. Contact Our Privacy Officer If you have any detailed questions, concerns, or legal inquiries regarding this Privacy Policy or our corporate data practices, please contact us immediately:

LILLU LLC Address: 63 N. Burritt Ave, Room 100 East PMB1121, Buffalo, WY 82834

Phone: +1 332 288 42 87

Email: info@lillucorp.com