SHIPPING POLICY

Effective Date: March 10, 2025

SHIPPING POLICY

At LILLU LLC, we recognize that the safe, hygienic, and prompt delivery of our premium household organization systems, food-grade plastic containers, and glassware is integral to our corporate reputation and your consumer satisfaction. Due to the precise and often fragile nature of our inventory, we have engineered a robust domestic logistical framework designed to protect your purchases from transit damage, environmental contamination, and thermal shock.

This Comprehensive Shipping Policy dictates our strict fulfillment protocols, delivery timeframes, and geographical operational limits. By placing an order with LILLU LLC, you acknowledge and agree to the logistical terms explicitly outlined below.

1. Strict Domestic Exclusivity (U.S. Only) LILLU LLC is a highly localized e-commerce enterprise, operating its warehouses and distribution channels exclusively within the United States of America.

  • We strictly service residential and commercial addresses within the contiguous United States, Alaska, and Hawaii.

  • No International Shipping: Under no circumstances do we process, fulfill, or authorize international orders. We do not ship to Canada, Mexico, Europe, or any other global territory outside of U.S. jurisdiction.

  • Freight Forwarding Prohibition: We strongly advise against the use of domestic third-party freight forwarding companies to export our products. LILLU LLC assumes absolutely no liability for damage, loss, or customs seizures that occur once the package has been successfully delivered to the initial U.S.-based destination. All warranties are voided if items are exported.

2. Order Processing and Handling Time Given that our products are utilized for food preservation and direct culinary contact, our fulfillment centers adhere to rigorous quality assurance and sanitation packaging protocols before any item leaves our facility.

  • Standard Handling Time: All domestic orders require a mandatory 1 to 2 business days handling period from the moment payment clears our secure gateway.

  • During this window, our logistics team physically inspects glass vessels for micro-fractures, verifies the structural integrity of airtight plastic seals, and utilizes specialized shock-absorbent packaging materials to ensure maximum protection against physical impact during transit.

  • Please note that our fulfillment centers operate Monday through Friday, excluding major U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.

3. Standard Transit Time and Delivery Windows Once the rigorous handling and packaging protocols are completed, your secure parcel is handed over to our network of premier domestic carriers (e.g., USPS, UPS, FedEx).

  • Standard Transit Time: We guarantee a highly efficient transit window of 3 to 5 business days for all standard domestic shipments.

  • Total Expected Delivery: Taking into account the mandatory handling period, you can expect your household products to arrive at your designated U.S. address within a total of 4 to 7 business days from the exact time of order placement.

  • While we pride ourselves on exceptional logistical punctuality, LILLU LLC is not legally responsible for minor transit delays resulting from unforeseeable acts of nature, severe domestic weather patterns, or unexpected operational disruptions within the carrier network.

4. Shipping Rates Shipping costs are calculated dynamically at checkout based on the dimensional weight of the heavy-duty plastics and glassware in your cart, as well as the geographical distance from our fulfillment center to your U.S. delivery address. All shipping fees are fully transparent and must be authorized by the consumer prior to final payment processing.

5. Order Tracking and Transparency Transparency is a core tenant of LILLU LLC’s customer service. The moment your shipping label is generated and the package leaves our loading dock, an automated email containing your unique domestic tracking number will be dispatched to the email address provided at checkout. Please allow up to 24 hours for the carrier's digital tracking portal to update the preliminary location scans.

6. Transit Damages and Broken Glass Protocols Despite our state-of-the-art protective packaging, the inherent fragility of glass bottles means that isolated incidents of breakage may occur during transit. For your safety, do not handle broken glass with bare hands. If your order arrives damaged:

  1. Safely take clear photographs of the damaged shipping box, the compromised packaging materials, and the shattered or cracked item.

  2. Email this documentation to our support team at info@lillucorp.com within forty-eight (48) hours of the delivery timestamp.

  3. Our domestic support team will rapidly review the evidence and, in accordance with our return guidelines, issue a full refund or expedite a replacement order without requiring you to ship the hazardous broken glass back to our facility.

7. Undeliverable Packages and Address Accuracy The consumer is entirely responsible for providing a 100% accurate and complete U.S. shipping address, including any necessary apartment, suite, or unit numbers.

  • If a package is deemed undeliverable by the carrier and returned to LILLU LLC due to an insufficient address, failure to claim the package, or consumer refusal, we will issue a refund for the cost of the goods minus the original shipping fee and a standard 15% restocking fee to cover the return logistical costs.

Corporate Contact for Logistical Inquiries If you require immediate assistance regarding the domestic tracking status of your food storage containers or glassware, please contact our logistics division:

LILLU LLC

63 N. Burritt Ave, Room 100 East PMB1121 

Buffalo, WY 82834

United States of America 

Phone: +1 332 288 42 87

Email: info@lillucorp.com