REFUND AND RETURN POLICY

Effective Date: March 10, 2025

REFUND AND RETURN POLICY

At LILLU LLC, we maintain an unwavering commitment to the structural integrity, material safety, and hygienic excellence of our premium plastic storage containers and glassware. We understand that occasionally, a product may not meet your specific household requirements, or an unforeseen issue may occur during transit. This Comprehensive Refund and Return Policy outlines our strict, legally compliant protocols for processing returns, issuing refunds, and resolving product discrepancies.

1. General Return Eligibility and Hygiene Protocols Given the intimate nature of our product catalog—which consists primarily of food-grade storage systems and glass vessels intended for consumable goods—LILLU LLC enforces stringent hygiene and safety regulations. To be eligible for a return, the following absolute conditions must be met:

  • The return request must be initiated within thirty (30) calendar days from the date of final delivery.

  • The item must be completely unused, unwashed, and free from any exposure to food, liquids, or environmental contaminants.

  • The product must be returned in its pristine, original factory packaging, including all protective wrapping, instructional inserts, and authenticity tags.

  • Hygiene Clause: Due to federal and state health regulations concerning food-contact materials, any product that shows signs of use, washing, odor retention, or physical alteration will be immediately rejected upon inspection and disposed of without a refund.

2. Damaged, Defective, or Incorrect Items While our logistics team ensures meticulous packaging to protect fragile glassware and rigid plastics, we acknowledge that damage may rarely occur during transit.

  • If you receive a defective, damaged, or incorrect item, you must notify our customer service department at info@lillucorp.com within forty-eight (48) hours of the delivery timestamp.

  • You are required to submit clear photographic evidence of the damaged product, the shipping parcel, and the packing slip.

  • Upon verification of the defect or shipping damage, LILLU LLC will, at our sole discretion, issue a full refund or dispatch a replacement unit. Any authorized replacements will be processed under our strict domestic fulfillment schedule: 1 to 2 business days for handling, followed by a 3 to 5 business days transit time.

3. Domestic Exclusivity and Return Shipping LILLU LLC conducts operations and fulfillment strictly and exclusively within the United States of America. Consequently, our return policies and logistical support apply only to domestic U.S. addresses. We do not accept returns, nor do we issue refunds, for any items that have been exported outside of the United States by the customer or third-party freight forwarders.

  • Customer-Remorse Returns: For returns not related to a defect or error on our part (e.g., incorrect size ordered, changed mind), the customer is entirely responsible for securing and paying for return shipping via a trackable domestic U.S. carrier.

  • Return Merchandise Authorization (RMA): No return will be accepted without a valid RMA number issued by our support team. Unauthorized returns sent to our corporate headquarters will be refused and returned to the sender at their expense.

4. The Inspection and Refund Process Once your authorized return is successfully delivered to our designated U.S. inspection facility, our quality assurance team will conduct a thorough physical and hygienic evaluation.

  • Inspection Window: Please allow up to three (3) business days from the date of receipt for our team to complete the sanitization and inspection protocols.

  • Refund Issuance: If the return is approved, a credit will automatically be applied to your original method of payment.

  • Processing Times: Depending on your financial institution, it may take an additional 5 to 10 business days for the remitted funds to officially post to your account balance. LILLU LLC is not liable for banking delays once the refund has been successfully transmitted from our secure payment gateway.

5. Non-Refundable Items and Restocking Fees Certain circumstances and specific product categories are strictly exempt from refunds:

  • Items purchased as part of a final clearance, closeout, or liquidation sale.

  • Gift cards or promotional digital credits.

  • For authorized returns involving high-volume orders (exceeding $500.00 USD), LILLU LLC reserves the right to deduct a fifteen percent (15%) restocking and sanitization handling fee from the final refund amount.

6. Initiation of a Return To formally initiate a return process, or if you require clarification regarding the eligibility of a specific plastic or glass container, please contact our dedicated returns department using the credentials below:

LILLU LLC Corporate Address: 63 N. Burritt Ave, Room 100 East PMB1121, Buffalo, WY 82834

Phone: +1 332 288 42 87

Email for Returns (RMA Requests): info@lillucorp.com